Operator of the website: Fushtei Vadym
Contact email: info@folengo.com

Version: 1.0 · Effective date: 25.05.2026

Welcome to folengo.com (hereinafter — the “Website”) and the Folengo mobile application (hereinafter together — the “Service”). By using the Service, you agree to comply with the terms of this User Agreement (hereinafter — the “Agreement”). If you do not agree with the terms, please do not use the Service.

This Agreement is concluded between you and the Operator stated above.

1. Use of the Service

1.1. The Service is intended for language learning and providing educational materials.
1.2. You agree to use the Service only for lawful purposes and not to violate the rights of other users.
1.3. You agree to provide accurate information during registration and keep it up to date.
1.4. You are responsible for maintaining the confidentiality of your account credentials and for all actions performed under your account. Any unauthorized access must be reported immediately to info@folengo.com.

2. Age and eligibility

2.1. To use the Service and register, you must be at least 16 years old.
2.2. If you are between 16 and 18 years old (or have not reached the age of full legal capacity in your country), you confirm that you use the Service with the consent and supervision of a parent or legal guardian.
2.3. Persons under 16 are not permitted to register or use paid features. If we become aware that an account was created by a person under 16 without required consent, we may delete such account.

3. Registration and account

3.1. Some Service features require registration (via email or third-party login services such as Google or Apple).
3.2. You agree to provide accurate information and update it when necessary.
3.3. It is prohibited to use another person’s account without permission or transfer your account to third parties.
3.4. We may suspend or delete an account in case of violation of this Agreement, legal grounds, or legal requirements. Where possible, we will notify you in advance and provide reasons, except where prohibited by law or where risk is involved.

4. Account and data deletion

4.1. You may delete your account at any time: in the mobile app via “Settings” → “Delete account”, in the web interface under Settings/Delete account, or by sending a request to info@folengo.com.
4.2. Upon deletion, associated personal data is deleted or anonymized, except for data we are required to retain by law (e.g., accounting records) or to protect legal claims. See Privacy Policy for details.
4.3. Account deletion does not automatically cancel active subscriptions purchased via App Store or Google Play; these must be cancelled separately (see section 6).

5. Content and intellectual property rights

5.1. All Service materials (texts, images, videos, audio, software, etc.) are protected by copyright and belong to us or our licensors.
5.2. Audio materials are created using neural network technologies. We strive for quality but do not guarantee absolute correctness of pronunciation or other information.
5.3. User-generated content (comments, notes, etc.) remains your property. By posting such content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, store, and display it as necessary for the operation of the Service.
5.4. You may not copy, distribute, modify, or otherwise use Service materials without written permission, except as expressly permitted by law.

6. Paid services and subscriptions

6.1. Some Service features are available via paid subscription. Prices, billing periods, and terms are shown before purchase.
6.2. Automatic renewal. The subscription renews automatically for the same period at the same price until cancelled. Charges occur at the beginning of each new period.
6.3. Cancellation. You may cancel renewal at any time:
• App Store purchases — via Apple ID settings;
• Google Play purchases — via Google Play subscriptions;
• Website purchases — via settings.
Cancellation takes effect at the end of the current paid period; access remains until then.
6.4. In-app purchases are processed by Apple or Google. Payment, renewal, and refunds are governed by their respective store policies. Refund requests must be submitted via Apple/Google.
6.5. We may change prices and subscription terms. Changes do not affect already paid periods and apply from the next billing period after notification.

7. Right of withdrawal (EU consumers) and refunds

7.1. If you are an EU consumer, you generally have a 14-day right to withdraw from the contract without giving reasons (Widerrufsrecht).
7.2. Digital content and services. By requesting immediate access to paid features before the withdrawal period ends, you explicitly consent to immediate performance and acknowledge that you lose the right of withdrawal after full performance, or in the case of digital content, once delivery begins. Without such consent, the service may start only after 14 days.
7.3. To withdraw, send a clear statement to info@folengo.com.
7.4. In addition to statutory rights, we may consider refunds for technical issues according to our Refund Policy. This does not limit your mandatory consumer rights.

8. Cookies and data processing

8.1. The Service uses cookies and similar technologies. Non-essential cookies (analytics, personalization) are used only with your consent, given via the cookie banner and revocable at any time.
8.2. Collection, processing, and storage of personal data are carried out in accordance with our Privacy Policy and GDPR requirements. The Privacy Policy describes what data we process, on what legal basis, with whom we share it (including processors outside the EU), and your rights.

9. Prohibited actions

It is prohibited to:

9.1. violate laws of Germany or any applicable jurisdiction;
9.2. distribute malware, spam, or illegal content;
9.3. attempt unauthorized access to accounts, systems, or data;
9.4. copy, reproduce, or distribute Service materials without permission;
9.5. interfere with the normal operation of the Service (e.g., load attacks, automated data collection without permission, etc.).

10. Content complaints (DSA)

10.1. If you believe user-generated content is illegal, you may report it to info@folengo.com (contact point under the EU Digital Services Act, DSA).
10.2. We review such reports, may remove or restrict access to illegal content, and where possible notify the affected user with reasons.

11. Limitation of liability

11.1. The Service is provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation or constant availability of materials.
11.2. We are fully liable for intent and gross negligence, as well as for harm to life, body, or health, and in other cases of mandatory legal liability (including product liability law).
11.3. For slight negligence, we are only liable for breach of essential contractual obligations (duties whose fulfillment enables proper execution of the contract and on which you may reasonably rely), and only for typical foreseeable damage.
11.4. Any other liability is excluded. Nothing in this Agreement limits mandatory consumer rights.

12. Changes to terms

12.1. We may modify this Agreement. Changes will be published on the Service with a new effective date, and significant changes will be additionally communicated (e.g., by email or in-app notification).
12.2. Continued use of the Service after changes take effect constitutes acceptance. If you disagree, you may stop using the Service and delete your account.

13. Applicable law and jurisdiction

13.1. This Agreement is governed by the laws of Germany, excluding conflict of law rules.
13.2. If you are a consumer, this choice of law does not deprive you of protection under mandatory laws of your country of residence.
13.3. Disputes shall be resolved by courts at the Operator’s registered seat, unless otherwise required by law. Consumers may bring claims in their place of residence, and claims against consumers may only be brought there.
13.4. European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr. We are not obliged to participate in consumer arbitration procedures.

14. Final provisions

14.1. If any provision of this Agreement is found invalid, the remaining provisions remain in force.
14.2. The original version of this Agreement is in German; translations are provided for convenience, and in case of discrepancies, the original prevails.
14.3. Contact us: info@folengo.com.

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